الغانم لسيارات لتعلن عن 6 وظائف بالكويت Alghanim Industries announces 6 jobs in Kuwait

• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales

Customer Service Representative

• Welcomes customers and ushers them to the lounge area
• Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports
• Direct customers to the appropriate sales consultant based on rotation order
• Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …
• BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant
• Responsible for filling and sharing daily showroom reports

Sales Relationship Consultant

• Deliver on sales and customer satisfaction objectives 
• Maintains good relationships with customers by meeting and exceeding their expectations 
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person 
• Ensures customers’ awareness of all products and services available 
• Resolve complaints with sensitivity and involve others when needed 
• Addresses customer hesitation and resistance 
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle 
• Ensures that the details of all vehicle transactions are accurately documented and registered 
• Conducts a memorable hand over with the customer 
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing) 
• Prospects for new customers 
• Captures prospect information and maintains a prospect database 
• Communicates with customers periodically to ensure that positive relationships are maintained 
• Follow the Order-to-Delivery process to ensure customer satisfaction

• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction

• 5 years experience in Customer Service
• Graduate in any discipline preferably in hospitality industry
• Good interpersonal and communication skills in English, Arabic is an advantage 
• Knowledge of Microsoft office application

• Welcomes customers and direct them to the appropriate representative
• Responsible for maintaining all files
• Arranging and coordinating the manager’s schedule
• Coordination of all archive support for Automotive division 
• Writing and translating all facility correspondence (Arabic and English)
• Organizing travel and hotel accommodation for all managerial staff
• Responsible for preparing employees change of status forms
• Coordinating with HR office on all personal matters relating showroom staff