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Kuwait Jobs Today: TELUS International Company announces new job opportunities. Are you looking for job opportunities in Kuwait? TELUS International Company announces the opening of recruitment for many jobs in various specializations in Kuwaiton today’s date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
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- TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.
- With over 75,000 team members and supporting 50+ languages in thirty(30) Countries across North and Central America, Europe, Africa and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first.
- The company’s solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.
- Learn more at: telusinternational.com.
- As the VP Operations Strategic Accounts, you will play a critical role in maintaining and expanding Strategic and Operational relationships within our High revenue strategic accounts.
- You’ll act as a thought partner to senior executives at some of the world’s most influential companies, helping them navigate complex technical and operational challenges facing their organisations.
- You will have responsibility to operationally manage some of our Global multi-million dollar accounts and focus on operational excellence & further account development by finding solutions to their current and future pressing issues.
- You’ll be challenged to find the root cause of any problems, and develop solutions leveraging our unique capabilities across many of our world campuses.
- As such, this is not a “cookie-cutter” Global ops account management role – you’ll have a high degree of autonomy in how you shape this role and also to tailor-make adjustments to the model to achieve higher customer centricity. Critical to your success will be the ability to build trust-based relationships with both your clients, as well as cross-functional Leadership & Commercial teams at TELUS International in a highly operational environment.
- You will also have a team of high performing Operational leads for each client in every location we provide services from for your client portfolio.
- Build C-suite relationships with our most strategic clients.
- Coordinate operations and executive business reviews & own the outcome
- Identify and cross pollinate best practices in process capabilities and technology for your customers across the world
- Maintain high customer satisfaction (CSAT levels).
- Grow and manage a pipeline of business operations. Work in partnership with the Commercial team and enable/facilitate new/growth opportunities.
- Closely collaborate with internal stakeholders (product, technology, operations, marketing, and leadership) to develop solutions to meet your clients’ needs.
- Contribute to the account planning process, bringing together cross-functional stakeholders.
- At least 15 years of experience in an Operational Customer Management role at Managed Services, Professional Services, or BPO companies,
- Experience managing team of Operation Directors in similar company
- Strong executive presence, and track record of earning trust from C-suite executives at large companies
- Strong written and verbal communication, and experience presenting to senior executives and board members
- Operate with a high degree of autonomy
- History of managing global accounts across various geographies and working in a matrixed environment
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for TELUS International Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
- Job source: The official website of the company
- Posted Date: 31-7-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.
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