Ooredoo Company announces two job opportunities in Kuwait for the following specializations. شركة اوريدو تعلن عن فرصتين عمل لديها في الكويت للتخصصات التالية

• Role will be responsible for helping drive business decisions through the use of data driven analysis. \
• Responsibilities include following the strategy and performing all associated actions related to churn reduction using models, as well as performing ad hoc analyses. 
• Assists in the development and implementation of product strategies through analysis of production metrics, competitive positions, marketing initiatives, and competitor and industry intelligence. 
• Role is also expected to drive profitable retention, and accountable for the Consumer churn numbers

• Work with the Director, CVM prepaid and the Manager, Campaign Management to propose and prepare the Ooredoo Kuwait Prepaid Consumer Retention strategy, Campaigns prioritization, Campaigns marketing design, Roadmaps for the different aspects under Customer Life Cycle Management.
• Contribute to the review of the Retention strategy and Roadmap on a monthly, quarterly, half yearly and annual basis.
• Management of Consumer Marketing Retention Activities. Deliver the Retained revenue as outlined in the Annual Budget from the various retention related activities.
• Oversee the rollout of various Retention activities which are designed to reduce churn, increase Life Time Value, and improve the Life Cycle Management process for our customers.
• Develop and supervise monthly / weekly / daily monitoring and analysis of Consumer churn (deactivation, inactivity and dormancy) within the different product groups and customer segments and propose adequate marketing actions accordingly.

• Coordinate with different Divisions / Departments like Customer Care, Sales, Finance, Segments team, Product Teams, BI, Communication, Technology and any other relevant internal or external teams for roadmap execution.
• Ensure the correct and timely training of relevant staff on Retention programs / activities.
• Work on the Annual Budget preparation exercise with respect to Retention, make recommendation for and help to track the annual budget for Retention activities.
• Document and review the Customer Retention Processes as needed.
• Deliver & coordinate corresponding campaign requirements to be delivered to the CMS team for campaign execution.
• Defines strategic segments to be targeted for specific offeringsAttend Marketing meetings as required with different Divisions / Departments.
• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
• Other duties as directed by supervisor or other superiors.

• Required years of experience of delivering results for CVM function in telecommunications sector
• 3-4 years of experience
• Strong knowledge of the telecom sector, analytics, CVM tools & techniques
• Creative flair and excellent presentation skills
• Ability to understand and execute the measurement of results and act appropriately to improve efforts
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
• Good knowledge of MS Office applications like Excel, Word, PowerPoint etc.
• Excellent command of both written and verbal EnglishDemonstrated knowledge in the following required:
• CVM retention
• Understanding business segments across liability / asset products, and provide integrated campaign services/solutions across multiple channels to meet business goals
• Work with internal teams including Analytics, Business Intelligence, and Marketing to define campaign requirements including testing and analytical protocols to ensure reliable results in retention.
• Experience in Telecom/Marketing/Analytics
• Analytical skills & ability to quickly understand / anticipate the business requirement and outline the business benefit

• Manage efficient sales orders management for tradable inventory.
• Provide forecast short term and long term for stock requirement based on market intelligence and analysing trends, collate forecast from all channels, align with marketing forecast.
• Responsible to ensure that all channels and sales touch points have optimum stock of items that are relevant to that location.
• Responsible for overall management of all PRs and related payments.
• Ensure that all inventory policies are adhered to by all staff in the Sales Division.
• Provide smart delivery schedule for different inventory items to ensure minimum aging of stock.
• Co-ordinate with P&L, Finance, Vendors to fulfil pre and post purchase activities.
• Manage an optimum stock in the Sales Stores and conduct regular audits to produce reconciliation report for sales management.
• Manage the product wise pre-activation schedule by co-ordinating with other departments.
• Co-ordinate with Finance and Technology for creation of new items and locations.
• Liaise with Store Managers to gather stock audit status and produce reconciliation reports for sales management.

• Responsible to manage an effective consignment stock process and rotation of stock
• Responsible for Consignment stock ordering, allocation, returns
• Responsible for controlling of ageing stocks and returns.
• Manage stock levels of Marketing collaterals across sales channels and other touch points
• Collaborate with point of sale outlets and Sales Managers and support marketing / promotional events
• Coordinate with in-store staff, in order to manage and monitor the display appearance.
• Forecast collateral requirements and co-ordinate with Marketing to ensure timely delivery of collaterals
• Manage efficient After Sales support for devices and Manage the After sales process
• Support Helpdesk for the devices/Sims replacements and report the same to the manager regularly.
• Maintain the Warranty pool stocks in order to support the devices after sales service.
• Co-ordinate with vendor and P&L for the devices warranty replacements and support cycle.
• Maintain the Warranty pool stocks in order to support the Went after sales service.
• Sales Returns for refund and faulty devices

• Provide efficient and quality after sales support to support the all channels
• Produce reconciliation reports for sales management. To prepare all necessary MIS reports from various systems.
• Process the Employee services such as internal/employee lines, Mobile benefits etc.;
• Issue of Testing Materials for various Testing across organizations
• Meet and discuss the activation techniques in terms of new Rataplan’s and services.
• Keep a track of all temporary lines by the coordination of BI reports.
• Follow-up with departments for the temporary Lines deactivation or extension.
• Coordinate with RA and departments for the Quarterly Test lines waivers and bulk disconnection.
• Assist in returns of used device and liquidate thru employee promotions

• Bachelor Degree in Business or science or related discipline and appropriate registration with a recognized professional institute.

• 2-3 required years of relevant experience in advertising or promotions in the telecommunications sector.
• Fluent verbal/written communication in both Arabic and English.
• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
• MS Office
• General knowledge of telecommunications products and services
• Good command of using operational systems like BSCS, RAS, Oracle, Flash and SQL.

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