Gucci, the Italian fashion and leather goods company, announces the following position in Kuwait شركة جوتشي الإيطالية للأزياء والسلع الجلدية تعلن عن الوظيفة التالية في الكويت

• The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved. 

• – Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities 
• – Collects meaningful customer information throughout the client journey to feed into the CRM system 
• – Effectively uses cross- and upselling techniques to maximize sales opportunities. 
• – Guides and influences the client to make the best possible decision to buy the right product. 
• Client experience 
• – Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance.

•  Hosts the client in line with hospitality guidelines and welcome techniques. 
• – Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store 
• – Engages with clients to uncover purchase motivations by asking good questions and listening to clients 
• – Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques 
• – Develops local and international client base and seeks to recruit and develop top clients. 

• – Using knowledge of Gucci and our products, engages with the clients using storytelling. 
• – Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients. 
• – Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc) 
• – Combines styling knowledge with the ability to mix-and-match products to best serve the client. 
• Store operations 
• – As got a sound understanding of back of house procedures and operations 
• – Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …) 
• – Is aware and executes visual merchandising standards in line with guidelines 
• – Understands how the store operates and how to best contribute to the overall functioning of the store. 

• – Experience in working in a fast-paced and high-end luxury brand (goods or services) 
• – Proven track record in building and maintaining strong relationships with clients
• – Strong track record of individual performance, delivering results beyond expectations
• – Passion for and sound knowledge about Gucci and luxury fashion.
• – Advanced knowledge in Ready-to-Wear styling and wardrobe mastery
• – Fluent in [language] and English
• – Ability to work varied hours/days, including weekends, and holidays as needed

المسمى الوظيفي

مهمة الدور 

حسابات رئيسية 

قيادة المبيعات 

معرفة المنتج والعملاء 

المتطلبات الوظيفية