DP World announces two job opportunities in Kuwait with the following details موانئ دبي العالمية تعلن عن فرصتين عمل في الكويت بالتفاصيل الاتية

• This role is responsible for developing a personal Book of Business (BOB) within the Branch’s Geographical reach by implementing company commercial strategies and products with the aim of accelerating growth.
• He/She will ensure delivery of significant P&L contributions within the Branch by controlling margins within its own BOB.
• This position requires strong communication skills and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

• Manage Book of Business (BOB) ensuring constant growth in Volume, Revenue and Margin
• Grant constant growth of the BCO composition of the above: Hunting as % of Farming
• Undertake market analysis and competitive research in the local market.
• Liaise with Branch Operations in order to ensure proper SOPs are customized around client needs.
• Assist BOB clients in their day-by-day requests related to export/import quotations/negotiations in order to ensure proper opportunity closing.
• Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance to working opportunities.
• Work with the CRM system in order to properly manage personal pipeline and record activity that will be base for Field Sales Incentive Scheme.
• Stay updated about local regulations, industry, new practices and any enhancements.

• Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.
• Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with internal Network and external Partner Agents in order to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
• Network with Operations colleagues to ensure proper support is given in case of workflow overload.

• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Freight Forwarding experience is mandatory.

• Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
• Agile Skills – Ability to prioritize multiple tasks to meet various deadlines.
• Computer Skills – Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint
• Analytical Skills – Strong analytical skills including ability to analyze numbers and attention to detail.
• Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Languages – You speak and write fluent English – additional languages are a bonus, but not a must.

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