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Kuwait Jobs Today: KLINIK MEDICAL CENTER announces new job opportunities. Are you looking for job opportunities in Kuwait? KLINIK MEDICAL CENTER announces the opening of recruitment for many jobs in various specializations in Kuwaiton today’s date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
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- As a Quality Assurance Specialist, your goal is to maintain a high and consistent level
- of customer service and excellent customer experience across the full team through
- constant monitoring based on pre-set quality assurance guidelines to identify
- performance gaps, work on root cause analysis and initiate improvement action
- plans. It is your responsibility that, regardless of the channel used, customers always
- get a consistently excellent service and experience.
- ● Design and implement quality assurance guidelines and evaluation processes for customer service, operational workflows, and departmental procedures.
- ● Conduct detailed audits of customer service interactions, including phone calls and messaging, to ensure compliance with established quality standards and protocols.
- ● Develop customized quality monitoring checklists for different areas of the business, including allocating different scoring mechanisms.
- ● Conduct regular and periodical audits on all functions in the medical center, assessing all touchpoints across the customer journey to ensure experience and service excellence.
- ● Analyze data from quality audits to identify root causes, trends, issues, and areas for improvement and create detailed action plans.
- ● Provide clear insight into performance drivers and the levers which impact
- performance and share regular performance reports with the Customer Experience Manager.
- ● Build and maintain the detailed knowledge base including all FAQs (Frequently Asked Questions) and detailed processes from all functions.
- ● Work closely with all teams on the creation of all SOPs (Standard Operating Procedures) and integrate into the Knowledge base.
- ● Prepare and present regular reports on quality assurance activities and metrics to the Customer Experience Manager.
- ● Work on the Mystery Customer Program through visit checklist analysis and development of action plans.
- ● Facilitate training sessions for employees on quality standards and processes.
- ● Ensure compliance with regulatory standards and industry best practices.
- ● Monitor compliance with healthcare regulations and standards, ensuring all customer service activities are in line with legal requirements.
- ● 2+ years experience in a Quality Assurance Role
- ● Plus points for being in the healthcare field.
- ● Bachelor’s degree in Nursing is preferred.
If you are a passionate Medical Quality Specialist professional seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume to: w.dridi@klinik.com.kw.
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for KLINIK MEDICAL CENTER)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
- Job source: The official website of the company
- Posted Date: 22-7-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.
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