Atlassian Company would like to hire employees in Kuwait for the following specialty ترغب شركة اتلاسيان في توظيف موظفين في الكويت للتخصص التالي

• Are you passionate about engaging with customers and have experience with SaaS renewals? Are you a curious person, always looking for ways to maximize value for customers? Our Renewal team’s mission is to maximize revenue retention while providing a seamless customer experience that ensures continued health and loyalty. 
• If this sounds exciting, then read on!

• The Renewals team is comprised of curious, proactive, fun-loving Account Associates accountable for Atlassian’s full suite of products and services. 
• Our team is ultimately accountable for Atlassian’s strong customer renewal rates, through proactive engagement and effective objection handling techniques. 
• We look for opportunities to expand our customers’ footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. 

• Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our go-to-market model. 
• Our team drives renewal strategies that engage clients and keep the churn rates low. 
• We uncover expansion opportunities at time of renewal by probing for opportunity, leveraging data and partnering with our Customer Success team to understand customer’s goals. Every Account Associate bridges the gap between sales and customer success by collaborating with account teams and channel partners to mitigate renewal risk, proactively engaging on pricing and licensing discussions, and sharing feedback on the growing needs of a customer.

• Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
• Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
• Partner with the Sales Teams on account planning to ultimately drive total book of business growth.
• Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
• Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
• Weekly forecast your pipeline for renewal opportunities
• Maintain operational excellence through multi-tasking and prioritization

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas
• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures
• Consistent track record of meeting or exceeding performance goals
• Fluent in French
• As a plus, experience working with Belgium based customers

المسؤوليات

فريقك المستقبلي

ماذا ستفعل

خلفيتك

كيفية التقدم للوظائف