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Kuwait Jobs Today: Alghanim Industries Company announces new job opportunities. Are you looking for job opportunities in Kuwait? Alghanim Industries Company announces the opening of recruitment for many jobs in various specializations in Kuwaiton today’s date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
- Performing requirements analysis. Develop business requirements into user stories, epics and business requirement documentation as required.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions ensuring solutions meet business needs and requirements.
- Conducting meetings and presentations to share ideas and findings.
- Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
- Design to-be solution including functional design and process design.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Producing deliverables ensuring timing completion.
- Managing vendors and business stakeholders.
- Managing competing resources and priorities.
- Assess potential technology solutions & vendors, developing scorecards and recommendations to business & IT teams.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Engage with 3rd party marketplace sellers during onboarding phase, and support with setting up of business process around integration between marketplace system and vendor system. This includes manual processes, bulk uploads, API integrations.
- Support with sprint planning in order to deliver approved backlog of change.
- Engage with other Business Analyst and developers across other functional domains (e.g. Supply Chain, Digital) to ensure knowledge sharing. Where applicable, recommend solutions that could benefit other business areas, and vice-versa.
- University degree, ideally from a business or technology discipline.
- 4 years+ experience working as a Business Analyst in the omni-channel environment.
- 4 years+ experience of working within ecommerce, with preference for Digital facing brands.
- Experience of facilitating & running workshops (business & IT facing).
- Experience of capturing and documenting business requirements.
- Experience working on agile projects (end-to-end) and traditional waterfall projects.
- Ability to effectively execute tasks in a high-pressure environment.
- Ability to understand and communicate complex concepts and resolve complex problems.
- Project management experience is preferable.
- Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets
- Ensure to identify and timely flagging of Skipper customer
- Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:
- Allocate Legal outstanding customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
- Send SMS to overdue customers as per the policy
- Manage customer calls(inbound/outbound), handles queries or complaints
- Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
- Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any
- Maintain good relationship with Police department to help in Car Seizure/Jail Order activities
- Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers
- Review follow-up feedback received from agents and take necessary action
- Provide required training/support to the team and ensure that team is working optimally
- Conduct regular team meetings to discuss on issues, suggestion and provide solution
- Publish report on collection performance to the management as applicable
- Review various reports and identify the issues and provide timely solution
- Develop and implement quality control processes and procedures to ensure consistency and adherence to products repair standards.
- Generate reports summarizing quality performance and suggest improvements.
- Work closely with operations and workshop management teams to address quality issues and implement corrective actions.
- Collaborate with suppliers and other stakeholders to ensure quality standards are met.
- Implement continuous improvement initiatives and participate in quality improvement projects.
- Provide training to staff on quality control processes and procedures.
- Keep the team updated on new technologies related to quality management.
- Investigate and analyze the root causes of quality issues and develop solutions.
- Implement corrective and preventive actions to address quality concerns.
- Assess and mitigate risks associated with quality control, ensuring proactive measures are in place to prevent quality issues.
- Conduct internal and external audits to evaluate the effectiveness of quality management systems.
- Previous experience in a quality control role, minimum 3 years, preferably in a similar workshop or manufacturing environment.
- Familiarity with relevant quality standards and certifications.
- Proficiency in using quality control tools, data analysis and reporting skills.
- Experience in conducting inspections and tests to ensure product compliance with standards.
- Knowledge of continuous improvement methodologies, such as Lean and Six Sigma.
- Ability to interpret service manuals and technical drawings.
- Strong problem-solving skills and the ability to work well under pressure.
- Develop and deliver comprehensive training programs tailored to the needs of drivers and laborers in the delivery and installation department.
- Instruct employees on effective communication techniques to interact professionally and courteously with customers to improve D&I NPS score.
- Train employees on proper handling and transportation of electronic products to minimize the risk of damage during delivery and installation.
- Educate employees on product specifications, features, and functionalities to enhance their product knowledge and ability to address customer inquiries.
- Monitor and evaluate training effectiveness, providing feedback, and making adjustments as necessary to ensure continuous improvement.
- Collaborate with department managers to identify training needs and develop relevant training materials and resources.
- Stay updated on industry trends, new products, and best practices in customer service to enhance training content and delivery.
- BS / BA degree in business or any other relevant major.
- Proven experience in conducting training sessions, preferably in a similar role within the electronics or retail industry.
- Excellent communication and interpersonal skills with the ability to effectively convey information to diverse audiences. He should be bilingual to communicate Arabic and non-Arabic employees.
- Strong understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences.
- In-depth knowledge of electronic products, including features, functionalities, and technical specifications.
- Ability to adapt training methods and materials to accommodate different learning styles and levels of expertise. He should be able to use MS office especially the power point App.
- Driving license and a car for his transportation
- Job source: The official website of the company
- Posted Date: 21-5-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.
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