Table of Contents
- 1.Digital Marketing Strategy:
- •Develop and implement comprehensive digital marketing strategies aligned with business objectives and brand positioning.
- •Identify target audiences and market segments for each brand within the dealership group, and tailor digital marketing campaigns to effectively reach and engage them.
- •Stay up to date of industry trends, emerging technologies, and digital marketing best practices to continuously refine and optimize strategies.
- 1.Business Management
- •Develop, propose, and implement the sales strategy internally and in conjunction with the brand guidelines.
- •Provide the General Manager with the business forecast, budget, sales volume, and product mix, planning and profit.
- •Regularly monitor departmental performance against relevant KPI’s and budget.
- •Develop and implement with the General Manager the pricing and discount policy in accordance with principal policies.
- •Develop and implement standard operating procedures for the Sales department where needed and continuously monitor the processes to ensure optimization.
- •Develop and implement sales team variable remuneration programs linked to performance.
- •Support promotion of trade-in’s and pre-owned vehicles and coordinate over allowances with Pre-Owned Vehicle Supervisor/Manager.
Responsibilities
- 1.Customer Interaction:
- •Approach, greet, and assist customers entering the showroom in alignment with the company brand image.
- •Conduct an in-depth needs analysis to assist customers in selecting suitable products.
- •Explain vehicle performance, product details, features, and benefits following the sales process.
- •Offer and accompany customers on test drives in accordance with the test drive process.
1.Operations:
- •Establish and maintain professional relationships with customers to ensure retention.
- •Ensure that Service Advisors listen to customers and record their requests, complaints and service expectations accurately and clearly on the repair order; ensure accurate cost and time estimates are given to customers taking their schedules and convenience into account.
- •Ensure the customer complaints are handled tactfully and promptly by Service Advisors with genuine concern as per dealership guidelines.
- •Monitor and check progress of repair jobs with technicians and inform the customers in case of any additional problems that could result in any service cost or time overruns and also explain customer recommendations to support case for additional servicing.
- •Ensure customer is informed upon the arrival of specialty parts order.
- •Ensure regular and error-free maintenance of customer database.
- •Ensure Service Advisors alert customers on service due for their vehicles in a proactive manner
- •Approve additional service work cost estimates provided by Service Advisors to customers, after discussing the same with concerned Team Leaders
- •Handle all customer complaints escalated by Service Advisors and assist them in resolving problems and maintaining high customer satisfaction standards.
- •Monitor Service Advisor performance and help them provide high standards to customer.
- •Accompany tester on road tests where required to ensure customer problems have been effectively resolved
- •Monitor CSI scores analyzing areas of customer dissatisfaction with respect to all Reception operations and taking correction action where required.
- •Ensure that 24-hour roadside assistance is efficiently delivered for clients such as the VIP Channels and provide roadside maintenance services.
- •Provide replacement cars to key customers where required; monitor and report their usage to the Service Manager.
- •Ensure proper housekeeping of customer vehicle and waiting area.
- •Comply with Quality Standards and Health & Safety procedures.
- •Handle fleet sale responsibilities of customers such as ministries, corporate houses, contracting companies, car rental companies, Affinity Gov., Affinity Corporate, Government, and high-profile customers.
- •Ensure to create best sales presentation as per the brand standards.
- •Initiate outdoor visits to Fleet Customer.
- •Approach, greet, and assist customers entering the showroom according to the brand image.
- •Assist the customers in selecting available products by undertaking an in-depth needs analysis.
- •Ensure to provide all customers with a high quality of service and value in all stages of the sales process.
- •Make calls on prospective customers; send marketing collateral comprising of brochures and catalogues.
- •Prepare quotations based on defined pricing guidelines after gathering information for customer scoping based on an understanding of customer requirements in terms of fleet size, kind of planned usage, type of customer business.
- •Recommend Special Price Requests (SPR) cases to Manager – Fleet & Corporate Sales.
- •Facilitate that relevant paperwork, car registration and/or insurance documentation should be completed according to the distributor & company policies.
- •Organize the hand-over of the vehicle according to the distributor policy.
- •Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Supervisor/ Manager – Fleet & Corporate Sales.
- •Respond to phone calls from the service department giving necessary information on prices and availability of parts & accessories.
- •Prepare estimates of spare parts availability and prices in case of damaged vehicles for the customer’s/ insurance companies.
- •Receive job card(s) from garage and find corresponding part number(s) from the catalogue; prepare Record of Materials (ROM) based on the same and ensure dispatch of parts along with these documents (Job Cards and ROM) to respective garages.
- •Check the availability of parts in own as well as other stores and initiate ordering process from the latter if required.
- •Create a picking list for required parts as per the job card and forward the list to the store keeper for retrieve the part and subsequent delivery to the customer.
- •Advise the garage to place a special order for non-moving parts if required.
- •Inform the customer and concerned garage on the arrival of ‘special order parts’.
- •Arrange for local purchase parts where required.
- •Submit a ‘Lost Sale’ Report daily.
- •Update new products/modifications to existing products on a regular basis.
- •Perform diligently any other task that may be required from time to time as per business and department needs.
- •Handle promptly customer complaints as per company policies and practices and escalate complaints upwards, if required.
- •Respond and resolve people grievances promptly and escalate issues to manager if required.
- •Take responsibility for complying with Quality Standards and Health & Safety procedures affecting self and others in own team.
- •Ensure routine activities are executed in accordance to agreed deadlines and standards.
- •Cooperate and assist colleagues in fostering an environment of teamwork.
- •Maintain and promote staff motivation in own team of subordinates.
- •Contribute to the team’s development by providing timely suggestions.
- •Acquire leads on prospective customers from the e-commerce portal and from CRM department.
- •Review enquiries received on e-commerce portal and contact customers to clarify their queries on products. Also, assist them in selecting the products by undertaking an in-depth needs analysis.
- •Leverage the use of e-commerce portal and it’s features to formally explain to customers the product range, availability of stock, pricing and payments process to confirm booking of selected cars.
- •Explain vehicle performance, product details, and benefits according to the sales process.
- •Follow-up with customers registered on e-commerce portal, during special promotions and offers campaigns from Marketing team.
- •Fix appointments to invite potential customers from e-commerce and other sources who have shown interest.
- •Greet and continue assistance to the customers when they visit the showroom.
- •Offer and accompany the customer in test driving vehicles according to the test drive process.
- •Ensure smooth completion of the sales contract and associated documentation.
- •Promote and up sell products and services.
- •Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns.
- •Facilitate that the F&I department receives sufficient customer information for a smooth hand-over.
- •Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Manager.
- •Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty.
1.Service Reception
- •Assist new and junior Service Advisors in resolving customer complaints and queries, guiding them through the service reception process.
- •Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
- •Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
- •Use specified checklists during service reception to document and verify proper performance of individual work steps.
- •Train Service Advisors on the service process, enhancing customer experience and developing long-term customer relations.
- •Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service).
- •Check for warranty and goodwill claims.
- •Coordinate the scope of repair and maintenance services with customers, obtaining their approval.
- •Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers.
- •Receive repair order and conduct a complete inspection of the vehicle within the timeline specified in the job card.
- •Record details of defects found in the vehicle during final testing and report the same in the job card, final inspection form and Garage Management Information Controlling System and notify the concerned Service Advisor, Group Leader and Workshop Controller.
- •Entire vehicle inspection results in the Garage Management Information Controlling System and determines service work that has already been done to the vehicle.
- •Accompany customer during vehicle testing if required and try resolving customer concerns by demonstrating repairs made.
- •Round test vehicles within and outside Al Mulla premises to ensure effective diagnosis and concern resolution.
- •Practice safe working habits in performing own responsibilities.
- •Assist Service Advisors in initial diagnosis and recording of customer problems, if required.
- •Understand and implement new systems or processes related to tester operations in order to improve service quality.
- •Assist new technicians hired in the garage in understanding garage operations with specific focus on final testing on vehicles.
- •Comply with Quality Standards and Health & Safety procedures affecting self and others.
- •Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
- •Assist colleagues and foster an environment of teamwork and collaboration.
- •Contribute to the department’s development by providing timely suggestions and feedback.
Responsibilities
- •It is an end- to- end role with focus on Treasury operations of the Group.
- •Oversee forecast cash flow positions, related borrowing needs and funds available for investment
- •Use hedging to mitigate financial risks related to the currency and interest rates on the company’s cash flows and borrowings, as applicable
- •Advise on the liquidity aspects of its short- and long-range planning
- •Maintain an efficient system of policies and procedures that impose an adequate level of control over treasury activities and provide support for regulatory reporting
- •Develop and execute a comprehensive cash management strategy to ensure the company’s liquidity needs are met
- •Develop and maintain relationships with banks, investment brokers, and other financial institutions to ensure optimal cash management solutions and investment opportunities
- •Implement and manage risk management strategies to minimize the company’s exposure to financial risk
- •Develop and maintain financial models to forecast cash flow and liquidity requirements
- •Ensure compliance with all financial regulations and reporting requirements
- •Monitor and analyze market trends and economic indicators to anticipate changes that may affect the company’s financial position
- •Provide regular financial reporting and analysis to senior management and other stakeholders
- •Manage a team of treasury professionals, providing guidance and support as necessary
- •Participate in strategic planning initiatives and provide financial input to key business decisions.
- •Operational responsibility to efficiently manage day-to-day treasury operations and be responsible for Cash Management, FX dealing, Cash forecasting, and Treasury Projects
- •Strategic Planning: Develop and implement strategic plans for the Retail & Industrial Group in alignment with overall company objectives. Identify new opportunities for growth and expansion in the retail and industrial markets.
- •Team Leadership: Lead and mentor a team of professionals, including General Managers for each business. Provide guidance, support, and resources to ensure the team’s success and professional development.
- •Client & Supplier Management: Build and maintain strong relationships with clients, suppliers, and other stakeholders. Understand their needs and expectations, and work collaboratively to deliver solutions that meet or exceed their requirements.
- •Financial Management: Manage business unit budgets, expenses, and financial performance to maximize profitability and return on investment. Identify operational excellence opportunities and implement effective financial controls.
- •Market Analysis: Stay abreast of market trends, competitor activities, and industry developments in the retail and industrial sectors. Use market insights to inform decision-making and identify new business opportunities.
- •Compliance: Ensure compliance with all Al Mulla Group rules and policies as well as relevant regulations, codes, and standards governing the respective businesses. Stay informed about changes in regulations and ensure that all business units remain in compliance.
- •Assist in day-to-day accounting tasks, including but not limited to, accounts payable and accounts receivable functions.
- •Maintain accurate financial records and ensure all transactions are properly documented.
- •Reconcile bank statements and other financial documents regularly to ensure accuracy and resolve any discrepancies.
- •Assist in preparing financial reports such as balance sheets, profit and loss statements, and cash flow statements.
- •Support the finance team in month-end and year-end closing processes.
- •Respond to vendor and client inquiries regarding invoices, payments, and account statements in a timely and professional manner.
- •Assist with audit preparation and provide necessary documentation as required.
- •Collaborate with other departments to ensure proper accounting of transactions and adherence to company policies and procedures.
- Lead and manage Oracle EPM and ERP systems and the various interfaces and integrations for the Group.
- Advise on Oracle related opportunities, issues faced by users, troubleshooting, management directives and provide resolution as required.
- Identify system improvements; provide recommendations and co-ordinate with IT team in the development, testing & implementation of the improvements.
- Identify non-value added processes within the department and suggest solutions to eliminate/minimize.
- Supervise team for certain accounting related activities like Balance Sheet Account Reconciliation, preparation and finalization of Financial Statements, Consolidation, Narrative Reporting, Reporting Tools and Account Reconciliation.
- Collection, interpretation & review of Financial & Business performance information for strategic decision making.
- Perform financial analysis and reporting to management as needed.
- Prepare Management Reports – monthly & periodically as required.
- Develop, prepare, review & monitor Business plans.
- Train and build skills in the F&A Team in all relevant Oracle financial areas.
- Creating dashboards for performance review that are utilized for appraising, compensating, and rewarding employees
- Collects and compiles data from various sources for creating meaningful information & reports for performance management.
- Analyze data for patterns and trends with attention to performance management. Develop tableau reports for understanding information and making future plans.
- Collect, compile and process compensation & benefits data for business understanding. Extract data from various sources and process the information for HR cost analysis, HR initiatives and budgeting.
- Creating HR matrix based on payroll, incentive programs, bonus schemes, rewards programs, overtime and engagement costs.
- Assist with performance, benefit, and compensation review and evaluation processes.
- Developing reports and analytics for aligning business objectives with employee performance.
- Assist colleagues and foster an environment of teamwork and collaboration. Contribute to the department’s development by providing timely suggestions and feedback.
- Maintain and promote staff motivation.
- Carry out performance appraisals as per company policies and procedures.
- Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner and escalate such matters to own superior if required.
- Perform
- Perform financial analysis and prepare related reports based on business and statutory requirements as and when required.
- Compile information and assist in budget preparation and other business planning exercises.
- Prepare and consolidate accounts related to a given auto department, say Vehicle sales business for circulation.
- Review and reconcile Sales Register and Deposits Register.
- Prepare CAPEX requests and control assets related information and files. Send GRS (Goods Receivable Sheet) and GIT (Goods in Transit) Report to Finance & Accounts.
- Review Deposit Register on a periodic basis and liaise with Finance & Accounts related information.
- Supervise data entry operators and ensure accuracy of data entry in FIMS (Financial Information System).
- Record petty cash transactions in FIMS.
- Conduct periodical verification of inventories and cash and prepare reconciliation of book balances with physical balances.
- Validate daily transaction summary wherein amounts deposited by each cashier are tallied against those recorded in Invoice Register.
- Scrutinize daily transaction data entered by cashiers by comparing Daily Sales Register amounts against amounts recorded in Daily Sales Summary.
- Conduct periodical review and analysis of receivables and collections and in exceptional cases Contact customers for realizing outstanding dues.
- Comply with Quality Standards and Health & Safety procedures affecting self and others.
- Perform routine activities in accordance with agreed deadlines and standards and discharge any other tasks assigned by superiors in a timely and effective manner.
- Assist colleagues and foster an environment of teamwork and collaboration.
- Established track record of leading the Marketing team in a Market Leader in any business with a minimum of 500 employees.
- Strong understanding of operations and regulations of a Financial Services institution would be a big advantage.
- Adaptable and open to change, with a results-oriented mindset.
- Kuwaiti Nationals would be preferred.
- Job source: The official website of the For the company
- Posted Date: 12-6-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.
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