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- Perform Inward and Outward International Fund Transfer
- Report suspicious customer transactions to Compliance Department, if any.
- Daily reporting/cancellation (cash, cheques, bank transfer, credit/debit card and telex).
- Daily / weekly analysis of incoming and undelivered remittances.
- List of customer complaints and follow-up of customer inquiries.
- Verify submitted documents and alert to branches if there is any missing or invalid information to fully comply to the Bank’s policies and procedures and prevent from any reputational or financial loss.
- Ensure that each process of remittances is complied with regulator’s requirements and AML/CFT policy.
- Answer all phone calls within the company and give the currency / information rate as required by the callers.
- Refrain from making a transfer process until after ensuring that it has undergone examination by the risk management and the management of the obligatory.
- Bachelor’ degree in Finance and Banking.
- Minimum 2 years of experience in a senior role at Financial Institute.
- Strong knowledge and experience with Remittance operations in commercial banks.
- Good understanding of operational risk in banking sector, KYC, AML/CFT and correspondent banking.
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