Table of Contents
.jpg?ssl=1){kind=link}
- Receives patients and visitors. Screen interview and register patients for booking or admission, secures names and needs and directs accordingly. Updates patient information. Full explanation about the payment and accommodation days
- Confirmation for the booking of admission.
- Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”
- Follow the patient’s approvals before admission or after admission.
- Guide the patient’s visitors to the patents rooms.
- Utilizes computer to input and retrieve appointment data and patient information and produce standard reports.
- Participates in the development of goals and objectives as well as policies and procedures
- He can Deal with insured patient. The basic skills required include typing; computer literacy; knowledge of medical terminology; filing; customer service; and knowledge of scheduling, registration, and admission procedures.
- Teaching the new staff as help developing skills and giving report to the supervisor
- Provide information to the Reception Supervisor regarding room issues.
- Establish and maintain effective working relationships with those contacted in the work
- Maintains logs and records of activities and prepares monthly routine summaries as
- Necessary.
- Perform additional duties as assigned
- Ensures quality and patient safety practices are followed.
- Provides or promotes patient and family-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
- Prepares work schedules, assign personnel, evaluates work performance and makes recommendations for personnel actions
- Ensures that the units complies with established policies, quality assurance programs, safety environmental and infection control policies & procedures
- Coordinates with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third party payers and other regulations
- Familiarizes with the pricing and explain the financial liabilities to the patients.
- Act as the key Counselor for patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.
- Supervise the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by The New Dar Al-Shifa.
- Provide monthly reports to Dept. HOD and Quality Unit
- Provide day-to-day staff supervision support as appropriate, to include the guidance and procedures for patients documents preparation, collection and verification of records, and maintenance of data on clinical activity.
- Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures for compliance with Organization standards.
Main Duties and Responsibilities/Performance Standards:
- Welcome and greet all the patients at the hospital entrances, offering help and guidance if needed.
- Guide and escort the patients and their families as well visitors to their destinations without any confusion.
- Able to answer the entire patient’s inquires about the hospital services.
- Maintain the knowledge about the hospital services and process related.
- Maintain spirit of assisting, welcoming, hospitality, smiling.
- Maintain a crispy and attractive look and appearance all the time.
- Ensures a safe environment of care for all patients, families and guests.
- Ensures quality and patient safety practices are followed.
- Provides or promotes people cantered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
- Assembles and complies fairly complex and confidential information or data and describes contents in a written report
- Report any observable unprofessional or improper action to the supervisors of the concerned departments that reflect on the quality of service and the hospital’s image
- Maintain relations with all hospital staff to ensure adequate provision of quality patient service and guest relations.
- Greets patient & visitors, initiate registration process, and provides routine information about his / her working area when necessary.
- Handles phone enquiries from patients and others and communicating through emails.
- Reviews patients registration data for cash and insurance patients
- Counsels patients and families regarding financial issues such as insurance, eligibility for assistance and verifies insurance coverage with insurance companies.
- Records patient billing codes and obtains signatures forms.
- Responds as appropriate to enquiries from patients and coordinates the resolution of related problems.
- Notifying direct supervisor about the presence of distinguished people or from royal family to give special care in their visit.
- Give information and marketing of new services while interacting with patients.
- Clear explanation of invoices, OPD follow up and patient share for insurance cases.
- Handling of patient concerns and raise to direct supervisor for further actions.
- Review doctor’s schedule and clinic arrangement for accurately directing patients.
- Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
- Ensure all patient concerns are met and they are satisfied from the service rendered.
- Provide extra mile service to ensure high-level patient satisfaction.
- Maintain high standard & quality performance to attract more customers.
Main Duties and Responsibilities/Performance Standards:
- Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
- Route all calls to and from the call center.
- Routinely checks the queue to monitor calls holding
- Route all calls appropriately
- Appointment confirmation
- Booking appointments for all doctors and other services
- Distribute change of physician schedule information; appropriately document the change
- and re-schedule patients as indicated
- Monitoring all schedules for errors or overbooking
- Call or send SMS to patients that have missed their appointment
- Out bound tasks (survey, follow up, EDD, Etc…)
- Keep a record of the number of patients rescheduled for each doctor
- Attend and participates in development programs
- Participates in workshops and programs
- Greets arriving customers.
- On occasions to assist a customer or a handicapped customer in entering or leaving their vehicle, assist with wheelchairs, etc.
- Collecting the money from the customer / patient and providing the parking ticket
- Responds to general requests for hospital information and directs customers to different areas of the hospital.
- Ensures quality and patient safety practices are followed
- Provides or promotes people centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
- Other duties as assigned.
Main Duties and Responsibilities/Performance Standards:
- Leadership Of the reception team and function as a team
- Monitor team performance and report it to outpatient supervisor
- Cover the crowded receptions which are located in his certain area
- Make sure that reception staff follow the sequences of service, policies and procedures
- Motivate team members
- Assists supervisors for new team member training
- Keep his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
- Facilitate issues for any unsatisfied patients.
- Writing daily report of any customer issues and reviewed by CS manager.
- Receiving all inquiries and complaints from customers and responding quickly.
- Must possess good tact in conversation, good listener, understanding situations with awareness and concentration and ability to face critical situations wisely.
- Maintain the ability for scheduling staff as well decreasing the workload to assist them for a healthy atmosphere.
- Maintain the ability to share whit his/her projects to enrich the customer experience.
- Creates an inspires team environment with an open communication culture
- Sets clear team goals
- Monitors team performance and report it to ED supervisor
- Assists the ED receptionist team in peak time
- Makes sure that reception staff follow the sequences of service by given the priority to urgent case based on patient medical condition and medical team recommendation
- Motivates team members
- Teaches and trains team members on various customer service strategies
- Assists supervisors for new team member training
- Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
- Hands over the main issues on the spot to direct supervisor
- Facilitates issues for any unsatisfied patients
Main Duties and Responsibilities/Performance Standards
- Evaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring formats and quality standards.
- Fairly and consistently reviews the calls and emails of Call Centre Agents for accuracy and coaches each Agent for success in executing superior service and quality to the customers.
- Documents the call quality results and provides feedback and trend data to the Supervisors and Manager as required.
- Monitors Agents’ calls and review emails & messages for accuracy of information and call handling standards, and ensures that Agents are delivering a high level of customer service.
- Verifies that agents are providing accurate solutions to customers.
- Records evaluations utilizing departmental quality monitoring forms.
- Delivers coaching feedback to agents on call and email performance.
- Provides Supervisors and the Manager with regular performance feedback on the agents.
Main Duties and Responsibilities/Performance Standards:
- Greets patients and visitors, initiate registration process, and provides routine information about pharmacy area when necessary.
- Reviews patients billing process for cash and insurance patients
- Clear explanation of invoices and patient share for insurance cases.
- Handles phone enquiries from patients and others and communicate through emails.
- Sending emails to multinational insurance companies to follow patients approval
- Responds as appropriate to enquiries from patients regarding his/her working area and coordinates the resolution of related problems.
- Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
- Reviews patients registration data for cash and insurance patients
- Handling of patient concerns and raise to direct supervisor for further actions.
- Return medication not allowed as per policy to be clearly explained to customers.
- Ensure all patient concerns are met and they are satisfied from the service rendered.
- Provide extra mile service to ensure high level patient satisfaction.
- Maintain high standard & quality performance to attract more customers.
- Should have the ability to self-control when dealing with customers and when they feel angry or irritated.
- Maintain an attractive and charming personality. Considering clean and crisp uniform all the time as well personal hygiene.
- Maintain the correct processes of billing related to cash cases and insurance cases as well to avoid any business loss.
- To be aware about policies and procedures as well professional implementing to enrich the patient experience
Preferably from Lebanon and Tunis ready to join immediately.
Experience: Minimum 1 to 3 years of relevant experience
Age: Below 35
Language: Bilingual (EN – AR)
hrrecruitment@daralshifa.com
or visit our website via
1802 555
الواجبات والمسؤوليات الرئيسية / معايير الأداء:
الواجبات والمسؤوليات الرئيسية / معايير الأداء:
الواجبات والمسؤوليات الرئيسية / معايير الأداء:
الواجبات والمسؤوليات الرئيسية / معايير الأداء
