شركة الغانم كيربي الدولية تعلن عن 10 وظائف شاغرة Alghanim Kirby International Company announces 10 job vacancies

• Deliver on sales and customer satisfaction objectives 
• Maintains good relationships with customers by meeting and exceeding their expectations 
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person 
• Ensures customers’ awareness of all products and services available 
• Resolve complaints with sensitivity and involve others when needed 
• Addresses customer hesitation and resistance 
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle 
• Ensures that the details of all vehicle transactions are accurately documented and registered 
• Conducts a memorable hand over with the customer 
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing) 

• Previous experience in a quality control role, minimum 3 years, preferably in a similar workshop or manufacturing environment.
• Familiarity with relevant quality standards and certifications.
• Proficiency in using quality control tools, data analysis and reporting skills.
• Experience in conducting inspections and tests to ensure product compliance with standards.
• Knowledge of continuous improvement methodologies, such as Lean and Six Sigma. 
• Ability to interpret service manuals and technical drawings. 
• Strong problem-solving skills and the ability to work well under pressure. 

• 5-7 years of experience in project sales, ideally within the construction or furniture industry.
• Proven track record of success in closing deals and exceeding sales targets.
• Extensive network of contacts in the Kuwaiti construction and landscaping sector.
• Excellent communication and interpersonal skills in Arabic and English.
• Strong presentation and negotiation abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Valid Kuwait driving license is essential.

• 5 years experience in Customer Service
• Graduate in any discipline preferably in hospitality industry
• Good interpersonal and communication skills in English, Arabic is an advantage 
• Knowledge of Microsoft office application

• Drive the team towards exceeding sales goals and optimizing display standards, customer service, and policy compliance.
• Conduct comprehensive on-the-floor coaching and training sessions, fostering high-performing and confident sales teams.
• Manage the onboarding and development of new staff, ensuring they thrive and excel beyond their probationary period.
• Champion a culture of collaboration, professionalism, and optimism, motivating the team to consistently exhibit a positive and proactive attitude.
• Lead the implementation of promotional campaigns, layout changes, and seasonal adjustments, collaborating with relevant departments for seamless execution.

• Meeting with customers to introduce the service.
• Being available for customers’ queries and questions. 
• Improving networking with customers by keeping updated records and database.
•  Promoting the provided service to satisfy the sales targets.
• Searching the market for new/potential customers and sales channels. 
• Keeping an updated customers’ information continuously.
• Providing the highest level of service to the company customers and always monitoring the quality and customer service satisfaction indicators.
• Conveying and implementing ethical practices to reflect the professional and socially responsible image of AI. 
• Being up to date with market changes and supporting the management in expecting the sales trends accordingly.
• Achieve Sales Targets as advised by the Operations Manager

• Develop training materials and curriculums for Contact Center Agents and Customer Service Representatives to support XCITE’s business plans and ensure that employees possess the right skills to ensure customer satisfaction and meet their individual and departmental objectives and targets.
• Provide trainees with in-depth knowledge on systems used in the XCITE Contact Center.
• Conduct and deliver trainings for new joiner batches and comply with approved SLA.
• Train employees on cross-selling and upselling techniques to maximise XCITE profitability for the Contact Center Agents and Customer Service Representatives.

• Assist FM/FD in business budgeting, forecasting by working with operations through  collection and analysis of financial data
• Prepare reports for internal & external customers such as vendors/suppliers etc.
• Monitor Key Performance Indicators. 
• Analyze business performance & provide commentary on reasons for changes.
• Compute NPV and IRR for small value capital expenditure/AFE by integrating with operations.
• Review provisions/expenses/revenue leakage and help Finance Manager in managing the profitability.
• Support operations manager/GM on adhoc requests
• Review work of Financial Analyst

• Processing all credit transactions for electronics, Furniture and online.
• Validate and ensure documentation compliance, and authenticity. 
• Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
• Ensure accuracy of all calculations.
• Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts. 
• Ensure that the Individual monthly sales targets is met. 
• Ensure that the company standard for customer satisfaction is met and maintained.
• Selling related Easy Credit products and Services
• Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
• Issuing Clearance certificates and Deals certificates for normal transactions ( not legal – no early settlement ) 
• End-Of-Day Transactions batches. 
• Cash and K-Net reconciliation at End-Of-Day Batches 

• Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. 
• Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.
• Operating as the lead point-of-contact for any and all matters specific to your customers.
• Building and maintaining strong, long-lasting, customer relationships
• Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasting and tracking key account metrics.
• Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.
• Assisting with high-severity requests and issuing escalations as needed.

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