شركة الزياني للسيارات تعلن عن شاغر وظيفي جديد للتخصص التالي Al-Zayani Automotive announces a new job vacancy for the following specialization:

 

A family business established over 60 years ago, Al Zayani has become one of the most highly regarded luxury automotive retailers in the Gulf region representing some of the world’s finest automotive brands.  Today’s enviable portfolio includes Jaguar, Ferrari, Maserati, Bentley & Borgward as well as Tata and Daewoo  commercial vehicles.  ↔️

Al Zayani are truly one of the most exciting names in motor retailing today, vibrant with a fresh approach and focus on delivering the very highest levels of customer experience.   Our state of the art facilities, completely rebuilt in 2016, offer our customers the very best in luxury and refinement with the very latest technology.

A career at Al Zayani offers the chance to work with inspirational brands in a dynamic and exhilarating environment. A wide range of opportunities are available at both operational and management levels in the areas of Sales, Service, Parts, Bodyshop, Customer Service, Finance & Administration and Management. For more information on current vacancies at Zayani please visit www.al-zayani.com/careers

• Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
• Provide customers with accurate information at all times.
• Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.
• Create complaint tickets correctly and in adherence with policies and procedures.
• Update the database with the most recent customer information.
• Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectively and escalate cases to superiors if necessary.
• Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
• Escalate cases that require intervention by the Call Service Manager.
• Assist colleagues and foster an environment of teamwork and collaboration.
• Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
• Participates in project work where applicable.

https://www.al-zayani.com/careers/customer-service-advisor.html