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The Freight Forwarding experts since 1815. Our passion is to enable international trade. We simplify our customer operations and maximize their opportunities. ↔️
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DHL Global Forwarding is part of Deutsche Post DHL Group with more than 31,000 freight forwarding experts in more than 190 countries around the world. Our air, ocean and overland freight forwarding services include standardised transport as well as multimodal and sector-specific solutions, together with individualised industrial projects.
You will act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
You will ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
You will administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
You will have to ensure the management of shipments in line with the customer service commitment.
You will track, record, analyze and improve exceptions/operational irregularities
You will be responsible for high shipment data quality
You will implement necessary regulatory compliance procedures relating to commodity and locations for shipments
You will route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
You will identify critical shipments and new business that needs extra support/hypercare
You will answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
You will execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
You will prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
You will investigate/supports invoice disputes
You will resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
You will resolve performance issues of suppliers, and propose solutions to improve performance
May provide functional guidance, advice or training to less experienced positions
You will use Industry sector or logistics specialist expertise in their day-to-day work
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
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