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- Responsible for developing in PowerApps (Canvas/Model driven app) with power automate/flow and strong UI/UX.
- Knowledge on the Power FX is mandatory.
- Experience customizing SharePoint lists.
- Ability to create business processes with out-of-the-box MS Flow /Automate.
- Design end-to-end solutions that improve collaboration, productivity, and knowledge sharing.
- Work directly with clients to support various projects and solutions.
- Utilize problem-solving skills to understand client pain points and troubleshoot as challenges arise.
- Identify areas and processes where Microsoft 365 can be better leveraged and facilitate process improvement.
- Knowledge on the Dataverse and SQL is a Plus
Key Responsibilities
Customer Experience
- Outstanding Customer Service: Provide the best shopping experience to all customers through exceptional service.
- Aftersales Services: Ensure proper aftersales services to all customers.
- Complaints Management: Manage customer complaints and grievances professionally.
- Suggestive Selling: Practice suggestive selling and recommend alternative products to customers.
- CRM Implementation: Ensure implementation and execution of company CRM processes and initiatives.
- Customer Data Capture: Capture customer data to personalize future client development opportunities.
- Lost Sales Feedback: Capture lost sales opportunities and provide feedback to management on specific customer needs.
- Sales Targets: Achieve set daily, weekly, and monthly sales targets.
- Key Performance Indicators: Meet agreed KPIs for conversion, Average Transaction Value (ATV), and Units Per Transaction (UPT).
- Promotions: Promote Alyasra Online shopping websites and all Alyasra brands.
Store Operations
- Stock Management: Ensure products are stocked and displayed according to guidelines.
- New Arrivals: Support in receiving and displaying new arrivals.
- Inventory Participation: Participate in stock counts and inventory taking.
- Product Care: Handle products with care to avoid damage.
- Store Standards: Maintain store cleanliness and hygiene and ensure visual merchandising standards are followed.
- LP Policies: Adhere to Loss Prevention policies and procedures to avoid financial implications.
- Safety and Security: Ensure proper implementation of all safety and security standards.
- Cash Handling: Maintain POS and cash handling procedures.
Brand Knowledge and Promotion
- Brand Understanding: Understand the brand’s DNA, concept, history, and legacy, promoting these to customers.
- Product Education: Educate self and team on product features, advantages, and benefits.
- Language Skills: Bi-lingual in English and Arab
- Professional Experience: 2-3 years of relevant experience preferred, with consideration for fresh graduates.
- Education: High School diploma required; University degree preferred.
- Communication Skills: Strong verbal and written communication skills.
- Customer Service &Sales Skills: Excellent customer service abilities, and Ability to build relationships with customers and effectively upsell products.
- Personal Attributes: Pleasant personality and demeanor. Customer Experience: Proven track record of driving positive customer experiences that enhance loyalty and deliver measurable results.
If you haven’t found the right job here, you can explore more opportunities by visiting Kuwait Jobs Today to see the latest openings available for both citizens and expatriates.
- To go to the application page. ()
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
- Job source: The official website of the For the company
- Posted Date: 27-10-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.
المسؤوليات الرئيسية
تجربة العملاء
عمليات المتجر
معرفة العلامة التجارية والترويج لها
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