انضم الي فريق عمل فنادق ومنتجعات IHG في الكويت من خلال الاعلان التالي Join the IHG Hotels & Resorts team in Kuwait through the following advertisement

 

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. ↔️

Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo

Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels

Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels

Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites

Exclusive Partners: Iberostar Beachfront Resorts

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG’s hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.

Guest Reception:

• Greet all guests warmly and professionally as they enter the restaurant.
• Escort guests to their tables, presenting menus and ensuring they are comfortable.
• Maintain a guest waiting list and manage reservations effectively to ensure optimal seating arrangements.

Seating Coordination:

• Monitor the dining area to assess seating availability, service timing, and guest satisfaction.
• Coordinate with the kitchen and serving staff to manage table flow and avoid overloading any section.
• Adjust seating plans as necessary to accommodate large parties, special requests, or VIP guests.

• Engage with guests to ensure they are satisfied with their experience, addressing any concerns or requests promptly.
• Provide accurate information about the menu, including daily specials and promotions.
• Upsell beverages, appetizers, and desserts to enhance the guest experience.

Reservation Management:

• Manage restaurant reservations through phone, email, or online systems, ensuring accuracy and efficiency.
• Confirm reservations and follow up with guests for any special requests or dietary requirements.
• Maintain records of guest preferences and special occasions to personalize future dining experiences.

Ambiance & Cleanliness:

• Ensure the hostess stand, menus, and dining area are clean and presentable at all times.
• Oversee the appearance of the dining area, including lighting, music, and table settings.
• Coordinate with housekeeping and maintenance to address any cleanliness or repair issues.

• Work closely with the F&B team to ensure seamless service delivery.
• Communicate effectively with the kitchen, bar, and serving staff to ensure timely and accurate service.
• Participate in team meetings and training sessions to stay updated on service standards and menu changes.

Complaint Resolution:

• Handle guest complaints with professionalism, escalating to the Restaurant Manager when necessary.
• Take proactive steps to resolve any issues and ensure guest satisfaction before they leave the restaurant.

https://www.linkedin.com/jobs/view/4005629804/?

• Provides the highest quality of service to the customer at all times.
• Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer’s experience.
• Collaborate with other departments, such as marketing and product development, to support sales efforts.
• Monitor market trends, competitor activities, and customer preferences to identify sales opportunities.
• Stay updated on industry trends, customer needs, and market dynamics to drive sales growth.

Responsible Business

• Raise the awareness and reputation of the hotel and the brand locally 
• Ensure guest safety is a priority with minimal interruptions or problems
• Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment 
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

• Proven success in a similar role and environment.
• A confident communicator with strong interpersonal strong skills
• Business language and tools acumen
• With a higher degree in Hospitality, you have 2 years of experience in a similar position in a 5 stars’ hotel and knowledge of Opera is required,
• Direct supervisory experience over a sales team, leading and managing teams and projects.
• Must speak local language(s)

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