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IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.↔️
With a family of 19 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
About the job
A Duty Manager at Holiday Inn plays a pivotal role in ensuring the seamless operation of the hotel, delivering exceptional guest experiences, and upholding the brand’s standards. Key responsibilities include:
Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, resolving complaints, and ensuring satisfaction throughout their stay.
Operational Oversight: Supervise daily hotel operations, including front desk activities, housekeeping, and food and beverage services, to maintain high service standards.
Team Leadership: Lead and motivate staff across various departments, providing guidance and support to ensure cohesive and efficient operations.
Crisis Management: Handle emergencies or unexpected situations promptly and effectively, ensuring the safety and well-being of guests and staff.
https://www.linkedin.com/jobs/view/4069346968/?
What We Need From You
Communication and customer service skills
Hands-on experience with brewing equipment
Knowledge of various hot and cold beverage recipes and espresso production
Strive for excellence in an eager and motivated manner
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability
Passion for coffee and coffee artistry
https://www.linkedin.com/jobs/view/4069346968/?
5-star hotel experience is an added advantage
Great communication skills
Ability to work in a team and in different functions.
Warm and inviting personality.
Ability to think calmly under pressure.
Willingness to learn open-mindedly.
Passion of food and curiosity for something new
Organization skills in restaurant operation
https://www.linkedin.com/jobs/view/4069346968/?
What We Need From You
The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
A good grasp of reading, writing and basic maths
The flexibility to work night, weekend, and holiday shifts
Great communication – you’ll be warm, welcoming, and easy to talk to
https://www.linkedin.com/jobs/view/4069346968/?
ما نحتاجه منك
ما نحتاجه منك
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