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IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. ↔️
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG’s hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
We are looking for a friendly, well-organized, and customer-focused Spa Receptionist to join our team. The ideal candidate will be responsible for delivering exceptional guest service by managing the spa reception, booking appointments, and providing accurate information about spa services, treatments, and products. The Spa Receptionist will play a key role in creating a welcoming atmosphere for our guests.
As a Spa Receptionist, you will:
Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
Provide detailed information about spa treatments, services, packages, and products.
Handle guest inquiries, phone calls, and emails promptly and professionally.
Process payments, manage billing, and maintain accurate records of transactions.
Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
Assist with retail product sales by recommending appropriate spa products to guests.
Handle guest feedback or complaints in a calm and professional manner, ensuring guest satisfaction.
Excellent communication and interpersonal skills with a focus on guest satisfaction.
Strong organizational skills and attention to detail.
Proficiency in scheduling software or spa management systems.
Ability to multitask and work efficiently in a fast-paced environment.
High school diploma or equivalent; additional training in hospitality or wellness is a plus.
Fluency in English; knowledge of additional languages is a bonus.
https://www.linkedin.com/jobs/view/4031955919/?
Short Description for Internal Candidates
Sales Manager: Drive sales growth, lead and motivate the sales team, identify new business opportunities, build client relationships, negotiate contracts, monitor market trends, and provide sales analysis. Bachelor’s degree, proven sales experience, strong leadership and communication skills required. Strategic thinking and proficiency in CRM software preferred.
Description for Internal Candidates
Develop and implement strategic sales plans to achieve company sales targets and objectives.
Lead, manage, and motivate the sales team to meet and exceed individual and team sales goals.
Identify new business opportunities and target potential clients to expand the customer base.
Build and maintain strong relationships with key clients and stakeholders.
Conduct sales presentations, negotiate contracts, and close deals with clients.
Monitor market trends, competitor activities, and customer preferences to identify sales opportunities.
Provide accurate sales forecasts, reports, and analysis to senior management.
Collaborate with other departments, such as marketing and product development, to support sales efforts.
Coach and train sales team members on sales techniques, product knowledge, and effective sales strategies.
Stay updated on industry trends, customer needs, and market dynamics to drive sales growth.
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience as a Sales Manager or in a similar sales leadership role.
Strong sales and negotiation skills with a track record of meeting or exceeding sales targets.
Excellent leadership and team management abilities.
Effective communication and interpersonal skills to build relationships with clients and internal stakeholders.
Analytical mindset with the ability to gather and interpret sales data and metrics.
Strategic thinking and problem-solving skills to drive sales initiatives.
Knowledge of the industry and market trends.
Flexibility to travel and work in a dynamic, fast-paced sales environment
https://www.linkedin.com/jobs/view/4031955919/?
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